Crisis intervention: Psychological First Aid


Author: Ushna Nawaz



         Psychological First Aid (PFA) is a service that is provided to a person facing a crisis. It is the first key recommended immediately after a crisis takes place. The World Health Organization model of PFA was developed by keeping in concern all the demographic variables. This model includes supportive, humane, practical, and culturally adaptable assistance to the living being that recently exposed to any crisis. PFA can be provided by anyone like your friend, colleague, or neighbor it is not compulsory to be a professional mental health practitioner to serve PFA in an emergency.
In early time, PFA was mostly provided in person that is slow and costly especially in situations where a large number of people is affected e.g. major crisis like wars, natural disaster (such as earthquakes), and harms like COVID 19 affected the lives of millions of people around the world; in such situations, in-person services would not be enough hence to overcome this issue WHO cooperated with government sectors and other communication companies to convey digital training rapidly and effectively to the entire population. In this way, many members of the general public can also play their role and can help first-line health professionals. 
Action principles of Psychological First Aid
           There are three action principles of PFA
  • Look 
  • Listen
  • Link

 

Look. Whenever you see someone in crisis try to reach them but first make it sure that the surrounding is secure. Remember when you are approaching someone stays calm and be respectful. First, ask the person if he needs your help and if he allows then analyze the situation and decide which thing to do first if there any urgent need required, tend to them first.
Listen. Listen to the person carefully and try to identify the needs after listening speak calmly and try to use simple and understandable words, give him information about the situation and if the person asks any question you should answer that question but if you don’t know the answer ask him to give you some time to find out and let him know as soon as possible. To motivate the person to encourage him to be active and appreciate his actions; moreover, keep it in your mind not everyone is on the same boat some people are with different experiences so you should respect their needs too e.g. if a person does not want to talk to you then you should move back instead of insisting him to talk to you. 
Link. Try to develop and maintain connections among community, friends, and family and ask people to remain in touch with each other. Make connections with other forums that can take part in resolving the crisis; because we can do even better when we work together.
Core Principles for Crisis Intervention
            Whenever crises happen it left an impression on everyone. In this situation, the priority is to protect the wellbeing of the living being and to provide them psychosocial support. Every individual experience and perceives the same scenario differently and try different means to deal with it. The nature of crisis or disaster itself a huge factor but some other crucial factors can affect the consequences such as it also matters if the person is having a pre-existing psychological issue, socioeconomic status, and age (e.g. a child’s physical, social, and emotional development is different from the rest of age so they will have a different impact of the crisis in their lives). Due to this reason, one should keenly observe to evaluate who is not recovering well and to specify what sort of support they need.
Following are the core principles that can guide for crisis intervention:
  • Protect and promote human rights and dignity
  • Encourage those who are well enough to participate including the youth and children to overcome the problem
  • Avoid potential harm e.g. by not making someone dependent
  • Take the advantage of available resources and the resilience 
  • Provide an integrated support system i.e. functional support (emotional support, instrumental support, and companionship)
  • Use a multilayered support structure to advocate basic services that are safe and socially appropriate and does not harm dignity. Promote community and family support by activating social networks and engaging individuals with family. Provide non-specialized care and specialized services where required to the target population
  • Moreover, one should also take into consideration the facilitation of second social provisions e.g. ensuring the person with a serious mental health condition is referred to or getting appropriate services
Everyone should enjoy appropriate rights and facilities without any discrimination especially in the time of crisis. 

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